Shipping policy
We offer the following delivery options.
Costs are calculated at checkout based on the destination of your order.
|
Delivery Method |
Estimated Delivery Time |
Cost |
|
In-Store Collection |
Same Day |
Free |
|
Free Delivery (Orders over R500 or more) |
Pudo Locker to Locker (3-5 Business Days) |
Free |
LOCAL DELIVERY
(GAUTENG)
| Delivery Method | Estimated Delivery Time | Cost |
| Local 5km Same Day (Mon-Fri) | Same Day - Dispatched at 16:00. Orders placed after 16:00 will be sent the next business day at 16:00 | R60.00 |
| Pudo Locker to Locker | 3 - 5 Business Days | R59.00 |
| Pudo Locker to Door | 3 - 5 Business Days | R79.00 |
| Local Overnight | 1 - 2 Business Days | R105.00 |
| Local Economy | 3 - 4 Business Days | R120.00 |
PROVINCIAL DELIVERY
(EASTERN CAPE, WESTERN CAPE, NOTHERN CAPE, NORTH WEST, LIMPOPO, MPUMALANGA, KWAZULU-NATAL, FREE STATE)
| Delivery Method | Estimated Delivery Time | Cost |
| Pudo Locker to Locker | 3 - 5 Business Days | R59.00 |
| Pudo Locker to Door | 3 - 5 Business Days | R79.00 |
| Economy | 3 - 4 Business Days | R115.00 |
| Overnight | 1 - 2 Business Days | R168.00 |
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or public holidays.
*** If we are experiencing a high volume of orders, shipments may be delayed by a few days.
*** If there is a significant delay in the shipment of your order, we will contact you via email.
Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages & Lost Packages
VAPE INN is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
*** Tip: Save all packaging materials and damaged goods before filing a claim.
Incorrect Addresses
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery shipping costs.
Prices are subject to increase or change without notice