Refund policy

Returns & Exchanges

We offer a 7 day return policy from date of purchase. If 7 days have passed, we unfortunately can’t offer a refund or exchange.

If you return within 7 days, we’re happy to replace your item; return and reship courier costs are for your account.

We do not accept returns or exchanges of e-liquids & disposables.

Once we receive and inspect your return, we’ll email you to confirm approval or rejection.

Approved refunds are issued as store credit for the amount paid (shipping is non-refundable).

We stand behind our products with a 3 month warranty from date of purchase for manufacturing defects or items damaged on arrival.

How it works

Within 3 months, email info@vapeinn.co.za with:

Order number,

Clear photos of the defect/damage (include close-ups and the whole item).

Our team will assess your claim & contact you with an outcome.

Outcomes

If approved, we will either issue store credit for the product amount paid or issue a replacement.

Shipping fees are not covered or refunded.

Exclusions (not covered by warranty)

General wear and tear.

Water/liquid damage.

Damage due to misuse, accidental breakage, improper care, or unauthorised repairs/alterations.